Depending on the cancellation date we will apply the following refund policy:
More than four weeks before the date of the tour 100% of the payment will be refunded. Except for ticket fees.
From two to three weeks before the date of the tour 75% of the payment will be refunded. Except for ticket fees.
One week before the tour no refunds will be made.
Special cases: Cancellations by force majeure will be studied in order to reach an agreement.
Weather conditions: Tours are held rain or shine. We are very afraid to inform you that bad weather is not a valid reason to cancel a tour. In case a tour is jeopardized or impossible due to force majeure, nonfrequent weather events, political disturbances, or strikes, tours can be canceled if we believe it is necessary.
Cancellations: In the unlikely event that we should finally cancel a tour, we will always try to find another date/time which goes well with the client. If an agreement is not reached, the amount of the tour will be refunded within 15 working days.
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